Workshops: Technical Education Consultants, Inc.

Management Development Workshops

TEC Workshop Content / Format

Each workshop will consist of the following components:

Pre-session questionnaire
Lecture
Individual exercises
Small and large group discussions and activities
Participant handouts / workbook
Follow-up activity
Workshop evaluation

Recommended group size for each workshop is 8 -12 people.

Workshop Topics:

4th Generation Management	40 hours

4th Generation Management Voice of the Customer Process and System Thinking Voice of the Process The Language of Variation Using Data to Learn and Improve All One Team Leaders making progress

Coaching	4 hours

What is coaching? Coaching versus counseling Defining whether a situation is a performance and/or attitude problem Building trust and understanding Fostering commitment and motivation Developing others Building organizational support Removing barriers

Conducting Effective Meetings	4 hours

Types of meetings Identifying the appropriatte participants, topics and timing Agendas Conducting and keeping control of the meeting Getting the participation you want Evaluating meetings

Development and Growth in the Workplace	4 hours

The difference between performance goals and development plans The development process Seeking feedback Identifying your strengths and development needs Writing a development plan

Diversity: Valuing Others	16 hours

Defining diversity Creating barriers for people, teams and the organization Analyzing your own team Developing an appreciation for the differences among people Recognizing your own biases, prejudices and assumptions Five key team action skills to overcome barriers

Effective Business Writing	3 hours

Different forms of written communications Communicating clearly and simply in writing Basic steps, rules, and guidelines of business writing Writing for effect Common mistakes to avoid Editing your own work

Effective Management Skills for the New Manager	8 hours

Basics of good management Building a team Delegation strategies and techniques Problem solving / decision making Conducting annual reviews Communicating with your superiors Communicating with your team Dealing with problem situations and personnel

How to Communicate Openly, Honestly and Effectively	4 hours

Types of communication Oral vs. written communication Formal communication Informal communication Preparing to communicate Sending and receiving barriers Evaluating and improving your own communication skills

How to Develop and Deliver an Effective Presentation	4 hours

Defining the audience and purpose of the presentation Creating the flow outline of the presentation Developing the presentation materials Effective presentation skills Follow-up strategies

How to Manage Conflict	4 hours

Different kinds of conflict Different kinds of personalities Alternative approaches to conflict Constructive conflict resolution Laying a foundation to avoid future conflicts

Influence Without Authority	4 hours

The Law of Reciprocity The power of mutual exchange Currencies Building effective relationships Influence Strategies Managing Resistance

Interviewing Skills: Standard Practices & Creative Ideas	3 hours

Writing an effective recruitment ad Reviewing resumes effectively Legal interview requirements Creative interview questions Evaluating the results and making the right decision

Leadership Roles and Responsibilities	4 hours

Qualities of an effective leader Setting goals Developing and communicating your plans Effective delegation skills Active listening skills Focusing on behavior to get results Getting others to follow � motivational techniques

MBTI (Myers - Briggs Type Indicator)

6 hours

The Myers-Briggs Type Indicator� (MBTI�) instrument is the most widely used personality inventory in history. Last year alone, two million people gained valuable insight about themselves and the people they interact with daily by taking the MBTI� instrument.

The Myers-BriggsTM inventory helps you to:

Build teams
Develop leadership, interpersonal, and lifestyle pursuits in business, counseling, and education
Improve work and personal relationships
Increase productivity
Identify leadership and interpersonal communication preferences

MBTI & Team Building

4 - 6 hours

MBTI can also be used for Team Building. A session designed for team building is very specific to the team itself, focusing on the �team type�, their strengths and areas of concern. What makes this workshop so powerful is that it is a resource for not only understanding current issues but for anticipating, even predicting problems.

Pre-requisite for this class is the Introductory MBTI workshop.The Team Building session is then designed around the team�s confirmed MBTI types.

Planning and Organizational Skills	4 hours

Identifying your priorities Setting goals Identifying your use and misuse of time Applying the Swiss Cheese Method Developing action plans Developing an effective follow-up system

Process Thinking - "Beginning the Quality Journey"	8 - 16 hours

The importance of understanding processes How jobs are comprised of processes Identifying and flowcharting job processes Improving job processes

Productivity Under Pressure by Pritchett & Associates	4 hours

Uses Price Pritchett's books "A Survival Guide to the Stress of Organizational Change" and �The Employee Handbook for Organizational Change. � Provide tools to help you focus on productivity during organizational change How to manage the predictable dynamics of change How to manage the stress of change How to manage the Personal Impact of change

Transforming Stress Into Power	2 - 4 hours

Determining your energy profile The Four Energies How energy and productivity relate to stress Putting the energies together

Team Skills	8 - 16 hours

Quality: A Team Approach High Performance Team Brainstorming Decision Making Focusing on the Problem Putting it all Together