TEC: Technical Education Consultants, Inc.

Products and Services

Eckerd Corporation

Eckerd Corp., a subsidiary of JCPenney, Inc., is a drug store retailer based in Largo, Fla. It sells prescription drugs, health and beauty products, seasonal merchandise and convenience items for personal and home needs through its approximately 2,640 locations in 20 states. Annual sales for 2001 were more than $13.85 billion.

Retek Training Needs

Eckerd Corp. implemented six RetekTM modules: FoundationTM, ItemTM, Purchasing and Inventory Transaction ProcessingTM, ReplenishmentTM, Store OperationsTM and Retek Demand ForecastingTM. The implementation process lasted three years. A store pilot program started in Spring 2002 and rollout to the stores is scheduled to begin in the summer of 2002.

Because of its deep Retek and retail expertise, TEC was selected by Eckerd early in the implementation planning process to provide leadership in the creation of the training strategy, training program development, and delivery. Training was written and conducted for the corporate users and store training teams in more than 20 critical merchandising, administrative, store planning, financial, and inventory management functions as well as Pharmacy Purchasing and Administration, Logistics, Help Desk, e-commerce, and more. Training for Store Operations began in Spring 2002 and will be completed in conjunction with the rollout. Approximately 10,000 Eckerd associates will complete the TEC training program.


Eckerd took several steps to operate its business more efficiently and profitably. The Retek implementation affected a majority of merchandising and operational functions in store and headquarter offices. The company also introduced new business processes as well as new perpetual inventory and store replenishment applications that int developed a customized training program with:erface with a great many legacy system applications. Additionally, Eckerd identified a network of associates to both train and offer post-implementation support to the large group of associates who needed to learn the new systems.

TEC Services Products Delivered

To prepare Eckerd for these major changes, TEC developed a customized training program with:

  • Customized training classes for coaches, management, support staff and integration test team
  • Training plans for Support Center, distribution center and over 2,640 stores
  • Computer-based e-learning programs
  • Training materials and methods for ongoing associate training
  • Web-based class registration system design

TEC's training team delivered tailor-made Train-the-TrainerTM sessions to Eckerd coaches to prepare them to fulfill their new role as trainers. TEC met or exceeded every scheduled deadline for documentation and training delivery.


Eckerd successfully implemented the selected Retek modules in April 2002. Associates were prepared for the new system and have accepted it well. "We chose TEC because of its proven track record," said Doug Sheasley, VP and Quantum Leap Project Manager, Eckerd Corp. "Other retailers have seen success with this solution, experiencing significant improvements in their go-live process. We expect the same. No other provider has the retail and Retek product knowledge that this team does."

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