TEC: Technical Education Consultants, Inc.
Client Case Study

Eco Water

EcoWater Systems is the largest designer and manufacturer of residential and commercial water treatment equipment in the world, providing extraordinary customer service and after-sale support.

Training Needs

TEC was engaged to develop an internal training curriculum including both management development and technical subject matter. TEC was assigned to develop and deliver the management courses, and define a certification program for managers to teach the courses.

EcoWater had no technical training for critical operating processes. TEC was asked to develop training materials for numerous technical courses by working with subject matter experts. These subject matter experts were trained in course development for future courses, as well as presentation and delivery of the courses.


Challenges included:

  • Highly technical and scientific subject matter and documentation
  • Limited subject matter expertise availability
  • Dynamic course requirements

TEC Services and Products Delivered

TEC customized and delivered courses on the following Staff Development topics:

  • Effective Communication
  • Leadership Roles and Responsibilities
  • Managing Conflict
  • Conducting Effective Meetings
  • Train-the-Trainer Course Development

Participants practiced delivering the courses to peers with TEC's guidance in order to qualify for certification to teach the courses.

TEC also worked with EcoWater subject matter experts on materials for the following courses and provided coaching assistance to training managers to prepare for implementation of the internal program.

  • Injection Mold
  • Blow Mold
  • Filament Wind
  • Quality System
  • Blueprints
  • Precision Measurement
  • Manufacturing Business Overview


  • All EcoWater managers were trained in TEC's customized staff development courses.
  • EcoWater subject matter experts were trained on course development and delivery.
  • EcoWater subject matter experts worked with TEC staff to develop technical training courses. User Guides, Trainer Guides and PowerPoint slides were used to deliver the technical training.
  • Dedicated subject matter experts trained current and new employees in their respective technical training courses.

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