Stores, Inc., based in Irving, Texas, is the world's largest
retailer of arts, crafts, framing, floral, decorative wall
decor and seasonal merchandise for the hobbyist and do-it-yourself
home decorator. It owns and operates 702 Michaels stores
in 48 states and Canada, 137 Aaron Brothers stores, located
primarily on the West Coast, and 1 wholesale operation in
In 2001, annual sales surpassed $2.53 billion.
Retek Training Needs
to streamline the merchandising system functionality, Michaels
implemented Retek's RMSTM module. Primary training
audiences for this system included: Buyers, Rebuyers, Merchandising
Assistants, Database Control, Ad Planners and Coordinators,
and Help Desk.
needed to address the Year 2000 issues within their legacy
systems and enhance the functionality of their merchandising
systems. Michaels chose Retek to resolve both these concerns.
Implementation needed to be seamless to the company's business
and the entire integration had to be completed on time.
TEC Services and Products Delivered
consultants worked with Michaels employees to create the
training program, documentation and online help for all
modules of the RMS system. TEC conducted numerous TEC Train-the-TrainerTM
sessions to help key associates in the user community become
effective trainers. TEC also provided Team Building sessions
for the development group and helped its members develop
a successful communication campaign. In 2002, TEC assisted
Michaels Help Desk Support Team create new modules for in-store-processing,
including store ordering training and reference material.
consulted with Michaels to develop the following customized
Guides for each RMS module
Guide for each RMS module
exercises for each class
Surveys for each class
services provided by TEC included:
a training needs analysis
TEC Train-the-Trainer TM sessions for training
Team Building sessions for the IS development team
with development of system awareness and publicity campaign
employees attended job-based training classes, had their
own customized User Guide to reference, and could also access
the customized online help. TEC's multifaceted training
and communication efforts contributed greatly to Michaels'
successful Retek go-live in 1999! Jim Tucker, CIO of Michaels
Stores, said, "You'd better get your running shoes on if
you want to keep up with TEC. This is a consultant relationship
that you will really enjoy." TEC continues to consult with
and deliver support services to Michaels as needed.